Shipping policy

Here is your updated Shipping Policy with the new email address added:

Shipping Policy

At Safa Marwaa, we strive to deliver your orders in a timely, safe, and efficient manner. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing Time

Standard Orders: All unstitched and ready-to-wear men's apparel orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after order confirmation.
Stitched / Custom Orders: Orders that require custom stitching or tailor alterations may take an additional 3 to 5 business days for preparation before dispatch.
You will receive an order confirmation via Email, SMS, or WhatsApp once your purchase is successfully placed.

2. Delivery Timeframes & Shipping Charges

We partner with reliable courier services to ensure your parcel reaches you safely.

Destination	Estimated Delivery Time	Shipping Fee
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.)	2 - 4 Business Days	Standard Shipping Rates calculated at checkout
Rest of Pakistan / Remote Areas	3 - 6 Business Days	Standard Shipping Rates calculated at checkout

Free Shipping Offer: Enjoy Free Shipping on all orders above Rs. 5,000.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services all across Pakistan.
Please ensure you provide an active mobile number and complete delivery address at checkout to prevent courier delays.
Courier riders will attempt delivery up to 2 times. If the package is unreceived or rejected, it will be returned to our warehouse.

4. Order Tracking

Once your order is dispatched from the Safa Marwaa warehouse, you will receive a tracking code via SMS or Email. You can track your shipment status in real time on our courier partner's portal.

5. Shipping Delays & Exceptions

While we do our best to ensure on-time delivery, occasional delays may occur due to:

Extreme weather conditions or natural disruptions
Public holidays, strikes, or unexpected logistics surges
Incomplete or incorrect address details provided at checkout

If your order experiences significant delays, please contact our support team promptly.

6. Damaged Packages

Please do not accept any package if the outer seal is broken or the parcel appears visibly damaged at the time of delivery. Report the issue to us immediately along with clear photos of the packaging.